Refund Policy

1. Scope of this policy

This Refund Policy applies to Boneschargeae (the "journal", "we", "us", or "our") and to any payment a reader might one day make in connection with the website. It should be read together with our Terms of Use and Privacy Policy.

2. The journal is free to read

The written entries, weekly themes, and general cooking information published on this website are provided free of charge. We do not sell products, take payments for access, or operate a checkout. Because no payment is taken to read the journal, there is ordinarily nothing to refund.

3. Future optional offerings

If we ever introduce an optional paid item, such as a downloadable collection of entries or an educational resource, the terms of that specific offering will be made clear at the point of purchase. The sections below describe how refunds would be handled for any such optional item, so the position is transparent in advance.

4. Refund eligibility

Where a paid item is offered in the future, a refund may be available if:

• The item was not delivered or made accessible to you as described.
• The item was materially different from its description at the time of purchase.
• A request is made within the eligibility window stated for that item, which would be no shorter than fourteen (14) days unless the item was already fully delivered and accessed.

Refunds may not be available where an item has been fully accessed or downloaded, except where required by law.

5. How to request a refund

To request a refund for any future paid item, contact us using the details at the foot of this page and include:

• Your name and the email address used for the purchase.
• The item concerned and the date of purchase.
• A short explanation of the reason for your request.

This information helps us locate your purchase and respond promptly.

6. Timeframes

We would aim to acknowledge a refund request within a few business days and to reach a decision within a reasonable period after receiving the information needed. Where a refund is approved, the time for funds to appear depends on your payment provider.

7. Refund method

Approved refunds would be issued using the same payment method used for the original purchase, unless we agree otherwise with you. We would not charge a fee for processing a valid refund.

8. Non-refundable situations

Refunds may not apply where a request falls outside the stated eligibility window, where an item has been fully delivered and consumed, or where a request arises from a change of mind after full access, except to the extent your legal rights provide otherwise.

9. Your consumer rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law, including the Australian Consumer Law. If an item supplied to you were to fail to meet a consumer guarantee, you may be entitled to a remedy that this policy cannot reduce.

10. Changes to this policy

We may update this Refund Policy from time to time, particularly if our offerings change. When we do, we will revise the date shown in the hero section above. The version published at the time of any future purchase would apply to that purchase.

11. How to contact us

For any question about payments or refunds, please contact us:

• Boneschargeae editorial team
• 86–108 Castlereagh St, Sydney NSW 2000, Australia
• Telephone: +61 2 9266 5544
• Email: team@boneschargeae.world